Privacy Policy

We collect the details you give us directly. That usually means your name, phone number, email address, and the address of the property where you need spray foam removed. If you tell us about your property, the foam that's been installed, or access arrangements, we keep a note of that too so our team knows what to expect on the day.

When you use our website, we collect some technical information automatically. This includes your IP address, the pages you visit, how long you spend on them, and the type of device and browser you're using. This helps us understand how people find us and where we can make the site easier to use.

We use your details to respond to your enquiry, arrange a survey, and give you a clear price for removing spray foam from your property. We also use them to book in the work, keep you updated on progress, and send any follow-up information after we've finished.

If you've asked us to keep you posted about our services, we'll use your contact details to send you relevant updates. You can tell us to stop at any time and we'll take you off the list straight away. We also use your information to keep proper records of the work we've carried out, which helps us if you ever need to get back in touch about the same property.

Our website uses cookies to make things work properly and to help us see how the site is being used. Some cookies are essential - they keep the site running and remember your preferences. Others help us understand which pages are popular and how visitors move around the site.

You can control cookies through your browser settings. If you turn them off, the site will still work, but some parts might not behave exactly as intended. We don't use cookies to collect sensitive information about you, and we don't sell cookie data to anyone.

We use trusted third-party tools to help us understand how people use our website and how our enquiries come in. These tools might collect information such as your IP address, browser type, and the pages you visit. They help us see what's working and what isn't, so we can keep improving the site.

We may also use third-party services for things like email, scheduling, or customer record keeping. These providers only see the information they need to do their job, and they're required to keep it secure. We don't allow them to use your details for their own marketing.

We don't sell your personal information. We only share it when we need to in order to run our business properly. That might mean sharing your name, contact details, and property address with a member of our team, a subcontractor, or a supplier who's helping us complete the work you've asked for.

We may also share information if we're required to by law, or if we need to protect our rights, property, or safety, or that of our customers. If we ever bring in another business to help us serve you better, we'll make sure they handle your information to the same standard we do.

We keep your personal information for as long as we need it to provide the service you've asked for and to meet our legal and accounting obligations. For most customer records, that means we hold onto them for a reasonable period after the work is complete - usually around six years - so we can deal with any follow-up questions or warranty matters.

When we no longer need your information, we delete it securely or anonymise it so it can't be linked back to you. If you've asked us not to contact you for marketing, we'll keep a note of that preference so we don't accidentally get back in touch.

We take reasonable steps to keep your personal information safe. That includes using secure systems, limiting who in our team can access your details, and making sure our devices and accounts are protected with strong passwords and up-to-date software.

No system is completely foolproof, but we do everything we can to prevent unauthorised access, loss, or misuse of your information. If anything ever goes wrong, we'll act quickly to put it right and let you know if it affects you.

You have the right to ask us what personal information we hold about you, and to request a copy of it. You can also ask us to correct anything that's wrong, delete information we no longer need, or stop using your details for marketing.

If you want to exercise any of these rights, just get in touch using the contact details below. We'll respond as quickly as we can and, in most cases, within one month. There's no charge for making a request.

Our services are aimed at adults who own or manage property. We don't knowingly collect personal information from children under 16. If you think a child has given us their details, please let us know and we'll delete the information promptly.

We may update this Privacy Policy from time to time to reflect changes in how we work or in the law. When we make changes, we'll update the effective date at the top of this page. We encourage you to check back occasionally so you're always aware of how we handle your information.